I don't normally concentrate on process.  I believe that that should be the simple part - the key element is ensuring that a 360 degree appraisal or performance review is going to work for the recipient.

But sometimes our clients impress me enough to comment on the process.  We have just started JCB's annual 360 degree appraisal process.  They have over 1,000 people go through a 360.  As they have 7 people giving feedback, this requires over 7,000 appraisals to be completed.  In fact it normally gets near to 9,000.

Yesterday, we sent out 1,500 email invitations to people to say "please give  feedback on the following list of people".  We are used to working with a large scale but that is still a big moment for us.

Within 48 hours (actually just over a day) we have 1,000 appraisals completed.  I've touched on the best methods of handling this scale previously - today, I just want to express some admiration for a company that takes 360s so seriously and is able -ok, with some of our help - to pull it off each year.  Last year a 95% completion rate was achieved in just over a month.  I'll keep you update.

Brendan